FAQs

WHAT HAPPENS AFTER I ORDER WHEELS?
Thank you for your purchase. We are committed to maintaining high product quality standards and customer satisfaction. Upon receiving an order, Vordoven Wheels thoroughly inspects the products before they are shipped out to ensure that each wheel meets and exceeds our standards. All in stock wheels/accessories will be shipped out within 1-3 business day(s) after payment has been received. Vordoven wheels are shipped with UPS Ground and will take approximately 5-7 business days to receive, depending on area and location. Please contact us for shipping quotes to Canada, Hawaii, and International.

WHAT IS YOUR RETURN / EXCHANGE POLICY ON WHEELS?
Returns and exchanges of any Vordoven products must follow the following guidelines to be granted a return or exchange for your purchase:

  • For customers that wish to return their Vordoven product, shipping fees will not be refundable. Return will be subject to a 20% restocking fee on the price of the products only.
  • For returns/exchanges for correctly shipped products, the customer is responsible for shipping the wheel(s) back at their expense and it must arrive in the same new condition and boxes they were sent in. Any damages to the wheel(s) due to packaging error will not be accepted for return.

The refund process may take up to 5 to 7 business days from the time that your return has been received. The original cost of the shipping will be forfeited as we have already shipped the wheels out. If an exchange is desired, the customer will be responsible for the cost of shipping for the new set.

I RECEIVED A WRONG ITEM. WHAT DO I DO?
If for any reason you received an item that was not what you had ordered originally, please email us photos of the wheel(s) and the wheel sizing label(s) on the boxes to info@shwainc. OFFSET will need this information for validation of an incorrect order. Once the claim has been approved, the return labels for them incorrect item(s) will be sent via fax or email within 2 business days. The customer will be responsible for safely shipping the wheels back in its original boxes. Packaging instructions will be provided by Offset to ensure that the package(s) are safe from any freight damages. The